What is the key role of Horizontal Functional Module in digital transformation?

1. Promote standardization and automation of business processes
Standardization: The Horizontal Functional Module provides a standardized set of functional modules that enable internal business processes to follow a unified standard, reducing errors and inefficiencies caused by inconsistent processes.
Automation: These modules typically integrate advanced digital technologies such as automation tools, process engines, etc., which can automatically perform many tasks that originally needed to be completed manually, greatly improving work efficiency and accuracy.
2. Support cross departmental communication and collaboration
Breaking down information silos: The introduction of Horizontal Functional Modules helps to break down information barriers between departments and achieve information sharing and circulation. In this way, different departments can communicate and collaborate more smoothly, jointly promoting the digital transformation process of the enterprise.
Collaborative work: These modules often support online collaboration among multiple people, allowing team members to view and edit files, discuss issues in real-time, thereby improving the efficiency and effectiveness of team collaboration.
3. Enhance customer service experience
Personalized service: Through the Horizontal Functional Module, enterprises can more accurately understand customers' needs and preferences, thereby providing more personalized products and services. This personalized service experience helps to enhance customer satisfaction and loyalty.
Quick response: These modules typically have the ability to quickly respond, providing solutions or feedback when customers raise needs or issues, thereby improving the quality of service and response speed of the enterprise.
4. Accelerate enterprise innovation and transformation
Flexible configuration and expansion: Horizontal Functional Modules usually have good flexibility and scalability, and can be customized and expanded according to the actual needs of enterprises. This flexibility enables enterprises to adapt more quickly to market changes and technological developments, thereby accelerating their innovation and transformation process.
Support decision analysis: These modules can also integrate data analysis, data mining, and other functions to help enterprises extract valuable information and insights from massive data, providing strong support for enterprise decision-making.
5. Optimize resource allocation and reduce costs
Improving resource utilization: By introducing the Horizontal Functional Module, enterprises can allocate and utilize resources more reasonably, avoiding waste and redundant construction of resources.
Cost reduction: These modules improve work efficiency and accuracy through automation, standardization, and other means, thereby reducing labor costs and other related costs.